Terms of Service

1. Agreement to Terms

By accessing or using the Rena Hotel website, making a reservation, or staying at our hotel, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services.

2. Reservations and Bookings

Booking Confirmation

Your reservation is confirmed when you receive a confirmation number via email. Rena Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Special Requests

While we strive to accommodate all special requests (e.g., specific room location, bedding type, dietary restrictions), they cannot be guaranteed and are subject to availability at the time of check-in.

3. Cancellation and No-Show Policy

Cancellation policies vary by rate type and are specified at the time of booking. Below are our standard cancellation policies:

4. Rates and Payment Terms

Room Rates

All room rates are quoted in USD and are subject to applicable taxes and fees. Rates are per room, per night, based on double occupancy unless otherwise stated. Additional charges apply for extra guests.

Payment Methods

Deposit Policy

A valid credit card is required to guarantee all reservations. For Non-Refundable rates, full payment is charged at the time of booking. For other rates, the first night's room and tax may be charged as a deposit.

5. Guest Conduct

Rena Hotel is committed to providing a safe, comfortable, and enjoyable environment for all guests. We reserve the right to refuse service or terminate your stay without refund for:

6. Limitation of Liability

To the fullest extent permitted by law, Rena Hotel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Valuables and Personal Property

In-room safes are provided for your convenience. Rena Hotel is not responsible for lost or stolen items. We strongly recommend using the in-room safe for valuables.

7. Intellectual Property Rights

The Rena Hotel name, logo, website design, and all related content, including but not limited to text, graphics, images, and software, are the property of Rena Hotel and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from our website without our express written permission.

8. Privacy

Your use of our services is subject to our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Modifications to Terms

Rena Hotel reserves the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the updated terms on this page with a revised effective date. Your continued use of our services after such modifications constitutes your acceptance of the updated terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in New York County, New York.

11. Contact Information

If you have any questions about these Terms of Service, please contact us: